At Lucky Dog Bakery, we pride ourselves on delivering quality treats right to your doorstep. Here's the lowdown on our shipping and returns process:
Shipping
Processing Time: Orders are processed within 1-3 business days. You’ll receive a confirmation email as soon as your order has shipped.
Shipping Methods: We offer standard shipping options. Expedited shipping is available at an additional cost.
Delivery Times: Typically, expect your order to arrive within 3-7 business days after processing, depending on your location.
Shipping Costs: Flat fee of $10.00, based on your shipping address and order weight. Rural areas may cost additional shipping cost. Please email us if you think your zoned in a rural area. Treats@luckydogbakery.co
Returns
Return Policy: We want you to be completely satisfied! If for any reason you’re not happy with your purchase, you can return it within 15 days for a full refund or exchange.
Conditions for Returns: To be eligible for a return, the product must be unused, unopened, and in its original packaging. Receipt or proof of purchase is required.
Return Process: To initiate a return, contact our customer service team, and we’ll provide you with return instructions. You’ll be responsible for return shipping costs unless the item is defective or incorrect.
Refund Timeline: Once your return is received and inspected, we’ll process your refund within 7-10 business days.
We’re committed to ensuring that you and your furry friend are satisfied with every bite. If you have any questions or concerns regarding your order, our team is ready to assist!